Help & Guide
🔍
← Back to Dashboard
DocuSend
Need more help? Contact support@answerpoint.com
DocuSend
Quick Start
Send your first document for signature in 3 minutes
📄
Send a Document for Signature
▾
  1. 1
    Upload Your PDF
    From the Dashboard, click + Send Document. Drag and drop your PDF or click to browse. DocuSend accepts any PDF up to 25MB.
  2. 2
    Add Recipients
    Enter each signer's name and email address. Set their role (Signer, CC, Approver). Recipients sign in the order you define.
  3. 3
    Place Signature Fields
    The field placement editor opens. Drag signature, initials, date, and text fields onto the document. Assign each field to a recipient.
  4. 4
    Send
    Review the document and recipient list, then click Send for Signature. Each recipient receives an email with a secure link.
  5. 5
    Track Status
    The Dashboard shows real-time status for every document — Sent, Viewed, Partially Signed, Completed, or Declined. You receive an email notification when each signer completes their fields.
💡
Completed documents include a full audit trail with IP address, timestamp, and device info for each signature event. This is available from the document detail view.
DocuSend
Feature Guide
DocuSend capabilities in depth
✍️
Signature Types
▾
✍️
Draw
Signers draw their signature with mouse, trackpad, or touch. Rendered as a PNG at 300dpi embedded in the PDF.
⌨️
Type
Signers type their name and select from signature font styles. Legally equivalent to drawn signatures.
📤
Upload
Signers upload an image of their wet ink signature for embedding.
🪙
Wax Seal
DocuSend's signature animation — a visual wax seal renders on completion. Unique to DocuSend.
Signature
✅
Document Verification
▾

Every completed DocuSend document has a unique verification code. Anyone can verify authenticity at apdocusend.com/verify — no account required.

🔒
Verification checks the document hash against the DocuSend ledger. If any byte of the document has changed since signing, verification will fail — providing tamper evidence.
🤖
Scout AI Assistant
▾

Scout is DocuSend's AI assistant. Ask Scout about document status, signature requirements, or legal questions about your documents.

DocuSend
Admin Guide
Account and team management
🏢
Team Setup
▾
  1. 1
    Add Team Members
    Admin → Users → Invite User. Enter email and role (Admin, Sender, Viewer). An invitation email is sent automatically.
  2. 2
    Configure Branding
    Admin → Branding → upload your firm logo. It appears on all signature request emails and the signer interface.
  3. 3
    Create Templates
    Send a document once, then save it as a template. Templates preserve field placements and recipient roles for instant reuse.
DocuSend
FAQ
Legal validity and common questions
❓
Frequently Asked Questions
▾
Are DocuSend signatures legally binding? +
Yes. DocuSend electronic signatures comply with the ESIGN Act (US federal), UETA (US state), and eIDAS (EU). The audit trail — including IP address, timestamp, email verification, and document hash — provides the evidentiary record required for enforceability.
Can signers sign on mobile? +
Yes. The signer interface is fully mobile-optimized. Signers can draw their signature with a finger on any touchscreen device. No app download is required — signing happens entirely in the mobile browser.
What document formats does DocuSend accept? +
DocuSend accepts PDF files only. If your document is in Word, Excel, or another format, convert it to PDF first. The maximum file size is 25MB. DocuSend does not modify the original document content — signature fields are overlaid on the existing PDF.
How long are completed documents stored? +
Completed documents are stored for the duration of your subscription. Enterprise plans include configurable retention periods (1–10 years). All documents are encrypted at rest with AES-256.